App Privacy Policy
Effective Date: 26 July 2026 · Last Updated: 26 July 2026
This Privacy Policy explains how TipTop Transport Solutions Pty Ltd (“TipTop”, “we”, “our”, or “us”) collects, uses, stores, shares and protects your personal information when using the TipTop Ride and TipTop Cabby mobile applications.
1. Applications Covered
This Privacy Policy applies to the following mobile applications:
TipTop Ride (Customer App)
- Register an account
- Book transport
- Request quotations
- Track drivers
- Make payments
- Receive notifications
- View booking history
- Contact support
- Communicate with drivers
TipTop Cabby (Driver App)
- Driver registration
- Upload compliance documents
- Receive booking requests
- Accept or reject jobs
- Navigate to customers
- Complete trips
- Receive payments
- View earnings
- Communicate with passengers
2. Who This Policy Applies To
- Customers (Registered and Guest)
- Drivers (Prospective and Partner)
- Corporate Account Users
- Support Workers
- Business Account Users
3. Information We Collect
Personal Information: Full name, email address, mobile number, date of birth (drivers), profile photo, emergency contact.
Account Information: Username, encrypted password, login history, authentication records.
Booking Information: Pickup address, destination, booking notes, vehicle type, wheelchair requirements, baby seat requirements, luggage details, passenger count, trip history.
Driver Information: Driver licence, driver accreditation, driver authority, ABN, vehicle registration, insurance certificates, engineering certificates, bank account details, vehicle photos, identity documents.
4. Device Information
Device model, manufacturer, operating system, app version, language, time zone, IP address, device identifier, network information, diagnostics.
5. Location Information
Location access helps us:
- Identify pickup locations
- Show nearby drivers
- Calculate fares
- Track bookings
- Improve safety
- Allocate nearby jobs
- Calculate ETAs
- Support customer assistance
6. Permissions We Request
Location, Camera, Photo Library / Storage, Notifications, Phone.
7. Authentication
Users can sign in using: Email Address, Google Sign-In, Apple Sign-In.
8. Payments
Payments are securely processed through: Stripe, Apple Pay, Google Pay.
9. Communications
Push Notifications, SMS, Email, Telephone, In-App Chat.
10. Analytics & Diagnostics
Firebase Analytics, Firebase Crashlytics, Firebase Cloud Messaging.
11. How We Use Your Information
- Create and manage accounts
- Process bookings and payments
- Verify driver eligibility
- Prevent fraud
- Provide customer support
- Comply with legal obligations
12. Information Sharing
We do not sell your personal information. Your information may be shared only when necessary with:
- Assigned Drivers
- Customers
- Payment Providers
- Google Maps Platform
- Firebase Services
- Apple Services
- Twilio
- Cloud Hosting Providers
- Customer Support Providers
- Government Authorities
- Emergency Services
- Legal Advisers
13. Security
HTTPS Encryption, Secure Cloud Infrastructure, Role-based Access Control, Encrypted Authentication, Security Monitoring, Audit Logging.
14. Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, process payments, investigate complaints, resolve disputes and satisfy regulatory requirements.
15. Your Privacy Rights
- Access your information
- Correct inaccurate information
- Request account deletion
- Withdraw consent
- Manage permissions
- Opt out of marketing
- Lodge a complaint
16. Account Deletion
You may request account deletion using the in-app feature or by contacting our Privacy Officer. Certain information may be retained where required by law or for legitimate business purposes.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be published in the applications and on our website.
18. Contact Us
Privacy Officer
TipTop Transport Solutions Pty Ltd
Email: bookings@tiptopmaxisydney.com.au
Phone: +61 296699390
19. Google Play & Apple App Store Compliance
This Privacy Policy supports compliance with Google Play User Data Policy, Google Play Data Safety requirements, Apple App Store Review Guidelines and applicable Australian privacy laws.
By downloading, installing or using TipTop Ride or TipTop Cabby, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of your information as described herein.